Introduction

At Swarna Gold, we are committed to delivering your jewellery orders safely and on time. This Shipping Policy outlines the procedures, timelines, and important details regarding the delivery of products purchased through our website.

Delivery Coverage

We deliver across major cities and towns in India. For certain remote locations, delivery may take longer or be limited. If your location is not serviceable, our customer support team will contact you after your order is placed.

Processing Time

Once your order is successfully placed and payment is confirmed, it will be processed within 24–48 business hours. You will receive an email or SMS notification once your order is dispatched, along with tracking details if available.

Estimated Delivery Time

• Jewellery Orders: Usually delivered within 5 to 10 business days, depending on your location and the type of product.
  Please note that delivery times may vary due to external factors such as logistics availability, weather conditions, or regional restrictions.
  
  

Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at the time of checkout. For select orders or promotional offers, we may provide free shipping.

Tracking and Notifications

Once your order is dispatched, a tracking ID or link will be shared via SMS or email. You can use this information to monitor the real-time status of your delivery.

Delivery Attempt and Acceptance

Our delivery team will attempt to deliver the order at the shipping address provided. If the recipient is unavailable, a second delivery attempt will be made. If delivery fails again, the product may be returned to our warehouse, and additional delivery charges may apply for re-shipment.

Inspection on Delivery

We strongly recommend checking your jewellery at the time of delivery. If the packaging appears damaged or tampered with, please refuse delivery and notify us immediately. For any issues post-delivery, contact our support team within 24 hours.

Delays and Exceptions

While we strive to deliver within the promised timeframes, certain delays may occur due to unforeseen logistical or operational challenges. In such cases, we will keep you informed and ensure prompt resolution.

Contact Us

For any questions related to shipping, delivery status, or special requests, please reach out to our support team at:

Swarna Gold
Opp Jain Sthanak Railway Road, Rohtak
Phone: +91 9812190055
Email: support@swarna.com